Brand Moment of Truth℠ is a complimentary brand diagnostic from BB Creative Consultancy LLC. The app helps business owners, executives, marketing leaders, brand leaders, and other decision-makers identify the brand engagement most likely to create meaningful momentum.

For assistance with the Brand Moment of Truth℠ app, email:

support@bbcreativeconsultancy.com

When contacting support, please include:

• Your device model
• Your iOS or iPadOS version
• The app screen where the issue occurred
• A brief description of what happened
• A screenshot, if available

Please do not include passwords, confidential business information, or sensitive personal information.

The assessment asks a minimum of three questions. If the initial responses do not produce a definitive recommendation, the app may ask up to two additional questions.

Based on the completed assessment, the app recommends one of the following BB Creative Consultancy services:

• Brand Strategy
• Branding
• Experience Design
• Retainer Services
• Innovation Workshops
• Keynote Speaking

After receiving a recommendation, users may enter an email address and provide consent to receive a personalized PDF report and allow BB Creative Consultancy to follow up regarding the result.

1. Open the Brand Moment of Truth℠ app.
2. Tap BEGIN.
3. Complete the assessment questions.
4. Review the recommended service.
5. Enter a valid email address.
6. Enable the consent option.
7. Tap GET MY BRAND MOMENT OF TRUTH℠.
8. Wait for the result summary to appear.
9. Tap VIEW PDF to open the report.
10. Tap SHARE to use the Apple system share options.

If the PDF report does not appear in your inbox:

• Confirm that the email address was entered correctly.
• Check your spam, junk, promotions, and filtered-mail folders.
• Confirm that your device has an active internet connection.
• Allow several minutes for delivery.
• Complete the assessment again if necessary.

If the report still does not arrive, contact support@bbcreativeconsultancy.com and provide the approximate date and time of the submission. Do not send confidential information.

If the app displays a message stating that the report could not be emailed:

1. Confirm that your device is connected to the internet.
2. Verify that the email address is complete and correctly formatted.
3. Confirm that the consent option is enabled.
4. Close and reopen the app.
5. Try submitting the assessment again.

If the issue continues, email support@bbcreativeconsultancy.com.

Successfully submitted assessments may be stored locally on the device.

To view saved assessments:

1. Open the app.
2. Tap VIEW SAVED ASSESSMENTS on the home screen.
3. Select an assessment to view its result.

To delete a saved assessment:

1. Open VIEW SAVED ASSESSMENTS.
2. Swipe left on the assessment.
3. Tap Delete, or complete the full left swipe.

Deleting a saved assessment removes that locally stored result from the device. It does not recall an email that has already been delivered or automatically remove a contact previously created with the user’s consent.

The app does not require an account, username, password, subscription, payment, or in-app purchase.

When a user voluntarily submits an email address and enables consent:

• The personalized PDF report is sent to the submitted address.
• The consented contact information and assessment result may be transmitted to BB Creative Consultancy’s customer relationship management system.
• BB Creative Consultancy may follow up regarding the assessment result and relevant services.

Saved assessments are stored locally on the device.

For additional information, review the BB Creative Consultancy Privacy Policy:

https://bbcreativeconsultancy.com/privacy-policy

Brand Moment of Truth℠ is designed for supported iPhone and iPad devices. For the best experience:

• Keep iOS or iPadOS updated.
• Maintain an active internet connection when submitting an assessment.
• Allow Mail or another compatible app to open shared PDF reports.
• Ensure sufficient available storage for locally saved information and temporary PDF files.

Brand Moment of Truth℠ uses native Apple interface controls and supports standard iPhone and iPad accessibility features where available. If you encounter an accessibility issue, contact support@bbcreativeconsultancy.com and describe the affected screen and feature.

BB Creative Consultancy LLC provides brand strategy, branding, experience design, retainer services, innovation workshops, and keynote speaking engagements.

Website: https://bbcreativeconsultancy.com

App Support: support@bbcreativeconsultancy.com